Refund Policy

30-Day Refund Policy

Thank you for shopping at Adeline Arch. We want to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please read our 30-Day Refund Policy carefully!

1.1 To be eligible for a refund, you must initiate the return process within 30 days from the date of delivery.
1.2 The product must be in the same condition as when it arrives.

Refund Process:
2.1 To request a refund, you must contact our customer support team through email or using the contact form. Please provide your order number, the item(s) you wish to refund, and a reason for the refund.

Refund Options:
3.1 Upon receiving the refund request and inspecting the situation, we will notify you of the approval or rejection of your refund.
3.2 If your refund is approved, we will initiate a refund to your original method of payment.
3.3 The time taken for the refund to be credited may vary depending on your payment provider.
3.4 If your refund request is rejected, we will provide you with a detailed explanation.

Damaged or Defective Items:
4.1 If you receive a damaged or defective item, please contact our customer support team immediately.
4.2 We may require photographic evidence of the damaged or defective item(s) to process your refund or replacement.

Additional Terms:
- Our 30-Day Refund Policy is subject to change without prior notice. Any revisions will be effective immediately upon posting on our website.
- We reserve the right to refuse a refund if the item(s) do not meet our eligibility criteria or if we suspect fraudulent activity.

If you have any questions or concerns regarding our 30-Day Refund Policy, please contact our customer support team for assistance.

- Adeline Arch